Friends/Relatives of Heathfield Residents
This is Heathfield Residential Home Limited’s Privacy Notice.
As part of the services we offer, we are required to process personal data about our staff, our service users and, in some instances, the friends or relatives of our service users and staff. “Processing” can mean collecting, recording, organising, storing, sharing or destroying data.
We are committed to providing transparent information on why we need your personal data and what we do with it. This information is set out in this privacy notice. It will also explain your rights when it comes to your data.
What data do we have?
As part of our work providing high-quality care and support, it might be necessary that we hold the following information on you:
Your basic details and contact information e.g. your name and address.
Why do we have this data?
By law, we need to have a lawful basis for processing your personal data.
We process your data because we have a legitimate business interest in holding next of kin and lasting power of attorney information about the individuals who use our service and keeping emergency contact details for our staff.
We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.
Where do we process your data?
So that we can provide high quality care and support we need specific data. This is collected from or shared with:
You or your legal representative(s)
We do this face to face, via phone, via email, via our website, via post, via application forms, via apps
Third parties are organisations we have a legal reason to share your data with. These may include:
Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, clinical commissioning groups, and other health and care professionals
The Local Authority
The police or other law enforcement agencies if we have to by law or court order
Purposes of processing of personal data, categories of data, and legal base
Data is collected, processed, and used for the purposes mentioned in these privacy terms. Inter alias, the following purposes are explicitly covered by these privacy terms:
Human Resources (Administration and Development)
Employees (Administration and Sub-Contracting)
Residents (Administration and Support)
Families (Customer Service, Marketing, Customer Relationship Management)Head Office and management functions
We will process your personal data to the extent necessary for the initiation, implementation or termination of a pre-contractual or contractual relationship.